FAQs
Frequently Asked Questions
Below you'll find answers to the questions we hear most often about ordering, shipping, and getting the right security equipment for your property. Can't find what you're looking for? Contact our team and we'll be happy to help.
What shipping methods are available?
Most orders ship from our distributor or manufacturer warehouse within 1-3 business days, with delivery typically arriving within 5 business days once shipped (longer for backordered items). For security reasons we can only ship to a physical address that matches your billing address, and we're unable to deliver to PO Boxes, APO addresses, or US Territories including Puerto Rico, Guam, and the Virgin Islands.
How long will it take to get my package?
Once your order ships, delivery within the continental US typically takes about 5 business days, so most orders arrive within a week of being placed once processing and transit time are combined. You'll receive a tracking number by email as soon as your order ships so you can follow its progress.
Do you ship internationally?
International shipping is available on select items. If you're located outside the United States, please contact our team before placing your order so we can confirm product availability, shipping costs, and delivery timelines for your location.
What payment methods are accepted?
We accept Visa, Mastercard, American Express, Discover, and Diners Club, as well as PayPal, Shop Pay, Apple Pay, and Google Pay. Every transaction is processed through a secure, encrypted checkout.
Is buying on-line safe?
Yes. Our checkout is protected with industry-standard SSL encryption, and we never store your full payment details on our servers. We also back every purchase with a 30-day return policy on unopened, factory-sealed items, so you can shop with confidence.